Reference

Legal terms for your polabet account

polabet sets out the Legal terms behind account access, wallet checks and policy requests in one place.

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polabet Legal terms for your polabet account
POLICY CONTACT

Where to ask about Legal matters

A clear contact route helps when you need an answer about Legal wording, an account record or a wallet-related check. Start from the account help path shown near the cashier area and include the email or contact details connected to your account. We can then match your request to the relevant record without asking you to repeat the full history. For policy questions, name the section or clause you are asking about and tell us whether you need access, correction or deletion assistance.

Team online

Account help

Use the account help path when a Legal question concerns your phone verification, account ownership or access status. Include your registered phone number in the secure contact form, but never send your password or wallet PIN.

Wallet records

For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, provide the transaction reference and date. We use those details to locate the relevant status without requesting unnecessary wallet credentials.

Policy request

To request a copy, correction or removal of personal data, identify the account contact and describe the exact request. We may ask for a reasonable ownership check before changing or releasing account-linked records.

DATA PRACTICE

How we apply Legal controls

We keep our Legal process practical: we identify the account involved, check the request against the relevant record and explain any condition that affects the outcome.

Account data

We use account details to operate access, confirm ownership and respond to Legal requests. Phone verification can be required before account access, and we avoid asking for wallet PINs or passwords during a policy enquiry.

Cookies

Cookies can keep sign-in sessions and policy pages working across your device. If you block them in your browser, some account steps may require another sign-in or may not display as intended.

Account security

Keep your password private and check that you are using the polabet domain before entering account details. If your phone number or sign-in access changes, contact account help so ownership can be checked.

Transaction records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a payment status to the correct account. Send the reference and date, not a wallet PIN or full secret credential.

Retention requests

If you ask how long a record is kept, identify the account data or transaction record concerned. We explain the applicable retention reason and whether removal, correction or restricted handling is available.

Policy changes

When Legal wording changes, we publish the updated text on this page and show the effective date where applicable. Recheck the page before opening an account or changing your account details.

Answers before opening an account

These Legal answers cover the questions we expect you to ask before using an account from Indonesia. They explain access, personal data, payment records and contact steps without replacing the full policy text. If your situation is not covered, contact us through the account help route and quote the relevant Legal section.

Access depends on local law and is available only where local law permits. You must provide accurate account details and complete phone verification before account access when requested. Check the Legal notice for the conditions applying to your location before opening an account.

Yes. Send a policy request through the account help path and identify the phone number or account contact connected with the request. We may complete an ownership check before releasing account-linked data, and we will explain any record that cannot be supplied.

Tell us which detail is incorrect and provide the corrected value through the policy contact route. For a phone number, ownership or wallet record, we may ask for a matching account step or transaction reference before applying the change.

DANA and QRIS references may be retained to identify an account transaction, check a payment status or answer a policy request. We do not need your wallet PIN for that process. Provide the transaction date and reference instead.

You can submit a removal request through account help and explain which personal data you want addressed. We first check account ownership, then explain whether the record can be removed or must remain for a stated operational or Legal purpose.

Cookies can support sign-in sessions and the display of account or policy pages. Browser controls may block them, but that can change device behaviour and require another login. Your browser settings determine whether optional cookie functions remain active.

Use the account help route shown near the cashier area and quote the Legal section or sentence that concerns you. Include your account contact and a concise request. For wallet matters, add the DANA, OVO, GoPay or QRIS reference and date.

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